WHAT DOCUMENTS DO I NEED TO MOVE IN?
You will need to provide two forms of ID (including photo ID) and we may ask to see bank statements and wage slips.
DO I NEED A GUARANTOR?
We do ideally require a guarantor, if you think this may cause an issue for you please contact one of the team and we can advise the best way to move forward.
WHAT ARE THE UPFRONT COSTS?
All we require is your deposit and a month of rent when you move in. We will need to have received one month of rent 24 hours before you collect your keys.
WHERE DO I COLLECT THE KEYS?
Ideally we will meet you at the property to show you around, answer any final questions you may have and complete a quick move-in inventory.
WHEN CAN I COLLECT THE KEYS?
Yes, we are probably as excited for you to move in as you are, however we can't facilitate this until we have completed all the paperwork (tenancy agreement is signed) and we have received one month of rent. If you are in a rush, just let us know and we will do whatever we can to make a quick move happen for you.
WHERE DO I SIGN?
We are entirely paperless in our office which means we send the paperwork to you ONLINE! All tenancy documents can be signed via your email with the ease of just a few clicks. However if you're a technophobe don't worry! If you get stuck at any point, contact one of the team for guidance.
WHEN IS MY RENT DUE?
We collect the rent on the 1st of every month. You can pay this via bank transfer, direct debit or standing order.
CAN I PAY WEEKLY?
Unfortunately we cannot facilitate weekly rent payments unless you pay a full month in advance.
CAN I PAY CASH?
Unfortunately we cannot accept rent payments in cash. If you don't have access to online banking, you can pay your cash in direct at your local branch!
LATE RENT - WHAT CAN I DO?
Contact one of the team ASAP and we can agree on the best way to move forward.
WHAT IS MY RX NUMBER?
This should have been given to you at the start of your tenancy, if you have lost it just give us a call and we can confirm your RX number.
DURING YOUR TENANCY
NO HEATING - WHAT DO I DO?
Please check your boiler ASAP and then contact the team - check the boiler pressure, check for a leak and check for an error code.
I AM LOCKED OUT OF MY ROOM
If you lock yourself out your room, please contact the team.
WHAT DAY IS BIN DAY?
This should be displayed clearly on your HMO board - each room is allocated a week to make sure the bins are taken out for collection. If you're still unsure contact one of the team!
HOW DO I GIVE NOTICE?
When you have decided the time has come to move out, please send an email to firstname.lastname@example.org confirming you are giving your month's notice.
We will happily provide you with a reference however please keep in mind that we cannot do this until we have received your final rent payment.
HOW MUCH RENT DO I HAVE LEFT TO PAY?
You should receive an updated invoice confirming the remaining amount to be paid 2 days before the rent is due. If you're still unsure please contact one of the team.
WHAT DO I NEED TO DO?
We ask that all tenants clean their rooms before they leave. We also ask that tenants leave the room in exactly the same condition it was found. We will meet you on the day you move out to inspect the room and advise of any jobs that may need to be done.
WHERE DO I LEAVE MY KEYS?
Unless it is completely unavoidable, we will come to collect your keys from you in person at a time that is convenient for you
WHERE IS MY DEPOSIT STORED?
We store all deposits in the DPS. This is a government protected deposit scheme so your deposit is completely safe!
WHEN DO I GET MY DEPOSIT BACK?
We aim to return the deposit within a week of you moving out. We can't return the deposit until we have checked your room. Checking your room should take place on the same day that you leave.